Volkswagen not only topped the Strategic Vision Total Quality Index (TQI) study this year, but also had three segment-leading vehicles! The Volkswagen Golf was tops in the Small Multi-function segment, the Volkswagen Eos in the Convertible segment, and the Volkswagen Tiguan in the Entry Utility segment.
"Total Quality measures how closely the experience of quality matches the explicit desires of the customer. In terms of Total Quality, Volkswagen Group of America is the leading corporation..."
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