Congratulations to all departments for a great 2009 despite the economic conditions.
The new vehicle department finished the year up over 16% in a market that was down over 30%. We were the #1 VW dealership in Colorado by over 200 units!!! We were also recognized for being in the top 25% in the nation for customer service.
The used vehicle department finished the year 12th in the nation for Certified Pre-Owned sales. We were able to sell 26% more used vehicles in 2009 over 2008.
The service department actually gained customers in a market that saw 3000 customers defect to non-dealership service facilities. We also continued to be a top performer in customer satisfaction.
The parts department grew their business leaps and bounds in 2009. Good job to John Morse and his team for increasing their parts sales year over year by over 20%.
We learned yesterday that Emich VW will be recognized by VW as a "Generation's Best" dealer for our performance in all departments in 2009. Congrats team!
